Shipping & FAQ's
Shipping policies & FAQ's:
PLEASE READ before ordering!
Current order making and processing time: 5-10 business days.
PLEASE NOTE: Sales from promotions may incur longer production times. If you order is a gift or needs to be delivered by a certain date, please e-mail us with your order number and we will do our best to get it sent quickly or offer substitutions.
We appreciate your business more than ever! - Jennifer
SHIPPING DELAY INFORMATION:
Most of our packages ship via USPS and though this service is reliable most of the time, during holidays and busy rush seasons we can see unexpected delays from them. After an order leaves our facility, we do NOT have control over the travel speed and can only see as much information as you with a tracking number. If you feel that your package is lost of delayed, please contact us and we will do our best to find it or offer replacement.
If your order or gift is especially urgent or needs to arrive by a certain day, please e-mail ladybugblessingsnatural@yahoo.com and we can offer expedited shipping services to meet your need, including UPS or Fedex and overnight options..
FAQ/Policies:
RETURN POLICY: In case of a product damaged in shipping or leaked during transit, we will offer to replace your damaged product for free or a refund for that portion of your order, after photos of the damaged product along with a replacement request have been e-mailed to ladybugblessingsnatural@yahoo.com - We are happy to make any damaged or leaking product issues right to the best of our ability!
OTHER RETURNS/REFUND REQUESTS: As a small, handcrafted company, we can only afford to offer returns/refunds if your product is obviously defective or not made properly. We do NOT offer returns or refunds on product that you simply "do not like" or a fragrance that you've never tried before. We do not accept returns of opened and partially used product. We try to offer accurate, informative descriptions for all of our products and fragrances to create an informed buying experience. If you simply do not like the product you ordered, we suggest gifting it to a friend who would appreciate it! We serve thousands of happy customers every year and have confidence that you can find something to love in our wide variety of products and fragrances!
NATURAL VARIATIONS IN PRODUCTS: This is the nature of products made without nasty chemical compounds! We are a small, handcrafted company that makes all of your beloved bath treasures by hand in small batches. We use natural ingredients and oils which have natural variances in color, smell, and texture. We try to keep our finished product as uniform as possible, but sometimes growing seasons, supplier changes, and other natural factors may cause your product to look or smell slightly different from the last one you purchased, especially in essential oil based formulations. If your product seems to be different or unsatisfactory, please contact us and we'll evaluate your concerns and whether to issue a free replacement.
Above all: please remember that we are a small, 2-4 employee family owned company. We are not Amazon or Walmart, and your dollar means so much more to us here! We will do our very best to make sure your experience with our products and customer service brings you back again and again, because your purchases are what keep us going! We do, however, put our families and employees first and not all customer concerns are within our control. We ask for your understanding and grace. Thank you for being a treasured Ladybug Blessings customer!
Love & Peace;
Jennifer Beams
Owner - Ladybug Blessings
Creator - Peaceful Places Candles